Call it rudeness, disrespect, or any number of things, but incivility at work is an age-old problem. Incivility can take the shape of many different forms that range from outright unpleasantness (shouting, demeaning remarks) to non-engagement (refusing to respond to emails, not inviting someone to meetings). What’s more, with rising demands and workloads, a more diverse workforce, and new modes of communication, incivility may even be on the rise. U-POWER has developed a toolkit for managers who are seeing some of these troubling dynamics on their team. A Manager’s Guide to Incivility outlines what incivility is, strategies managers can take to combat it, case studies based on real situations, and exercises to explore team dynamics.
Introduction: Why the Manager?
Why managers? This introduction explains why this toolkit is geared towards managers and how it can be used.
Download the Toolkit
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